Privacy and Cookies Policy

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • UK Data Protection Act 1988 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)

What information is being collected and why?

This website collects and uses personal information for the following reasons:

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor. GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or by corresponding with us by phone, e-mail, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

The personal information you provide may include your name, e-mail address and telephone number as well as other information about yourself to enable us to provide you with a quotation.

When you give us information about another person, you confirm that they have appointed you to act for them and to consent to the processing of their personal data.

At Kuranda UK, we are committed to protecting your privacy. Kuranda UK does not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalised experience. Kuranda UK will not collect any personal information about you except when you specifically and knowingly provide such information.

How will we use the information about you?

We receive and store any information you enter on our website or provide us via email or telephone.

When you order, we request your name, e-mail address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
(credit / debit card details are destroyed once the transaction has been completed). If you create an account on our website, the details you enter when creating the account are retained on the website.

We use the information that you provide for such purposes as:

  • To contact you.
  • To provide our service to you.
  • To alert you to special offers or changes.
  • To disclose the information if required by law.

We will only ever use your personal information to respond to information requests and provide our services to you.

Who will it be shared with?

We will never sell, rent or otherwise distribute or make public your personal information.

We will not share your information with any external organisations other than for the above purposes.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Your Rights

You may exercise your right to have your personal data removed from our records at any time by contacting us at ambrosesmith@btconnect.com or by the methods explained at the end of this notice.

You have a right to ask for a copy of your information and to correct any inaccuracies.

By using our Web site, you consent to the collection and use of your information by Kuranda UK.

If at any time you wish to have your information removed from our database, please contact us and we will be happy to do so.

If you are under 18 years of age, you must have your parent or guardian's permission to order.

Links to other websites

Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware of this when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller of this website is:

David Ambrose-Smith

Whose registered office is:

6 Victoria Street, Littleport, Ely, Cambridgeshire, CB6 1LX

Telephone: 01353 861 010

Email: ambrosesmith@btconnect.com

Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Last updated 23rd January 2018


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


KURANDA DOG BEDS are brought to you by AW Solutions - UK and Ireland distributor.
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